SUPPORT
QR code trouble? Start here.
The usual fixes are quick, and none of them require sending us the QR code or its contents.
BROWSER EXTENSIONS
The selection box does not appear
Refresh the page, click ScreenCode again, and select the code. Browsers do not allow extensions to capture protected pages such as browser settings, extension stores, or some built-in PDF views. Open the content in a standard webpage or save a screenshot and use the ScreenCode website instead.
The code is not recognized
Include the complete code and a little clear space around it. Avoid cutting off the corner markers. If the code is very small, zoom in before selecting it. Reflections, blur, low contrast, and graphics placed over a code can make it unreadable.
The QR code is on the phone I want to scan with
Save a screenshot, open the ScreenCode scanner, and select that image. Crop around the complete code if the screenshot contains several codes. You can review the decoded result before choosing what to do with it.
For quick access next time, follow our guide to add ScreenCode to your phone's Home Screen.
The screenshot-scanning guide includes a sample QR image to try. For authenticator setup, follow the same-phone 2FA guide.
My printed QR code will not scan
Keep the entire code and its clear border visible, use strong contrast, and test the printed copy at its actual size. A logo, a crowded design, or a low-resolution export can make scanning harder.
Use the QR print-size guide to choose dimensions and export resolution. Test a sample before printing a full batch.
Why am I asked to sign in to download a code?
You can scan images and design or preview a code publicly. Saving and exporting a design requires an account. A free account includes PNG and JPG exports; SVG export requires Pro.
Return to the QR code creator to continue your design.
My Wallet business card is missing or out of date
Open Wallet cards, sign in, and save your design before adding it to Apple Wallet or Google Wallet. The Google button opens Google after preparing the pass; complete Google's final Add confirmation.
After editing your contact details, save and add the updated pass again. Previously downloaded passes and screenshots do not automatically update. Open the card on your phone and test it with another phone before sharing it.
The extension doesn't work after an update
Remove ScreenCode from your browser, then download and install a fresh copy from your browser's extension store. Find the store link for your browser on the ScreenCode extensions page. Once installed, enable the extension and refresh the page you want to scan.
Report a problem safely
Contact ScreenCode to report a problem. Include your browser version, operating system, the type of code, and what happened. Never include an authenticator secret, Wi-Fi password, payment value, private contact card, passkey request, or a screenshot containing sensitive information.
For details about local processing, temporary screenshots, and decoded values, read the ScreenCode privacy policy.